| Returns Policy |
Returning or exchanging an item is free and it's simple:
- Email returns@shop-label.com within 7 days of receiving your purchase to obtain a Returns Reference Number, if you are exchanging for a different size please request it in the email.
- Once you have received your Returns Reference Number please call RAM Couriers on 0861 726 726 or email collectionscpt@ramgroup.com quoting our account number, which you will find on our Return Instructions delivered in your package and book in your free collection within 7 days of receiving your RRN.
- Please fill in your details under 'Sender' on the RAM airway bill you received in your package and write your Returns Reference Number on the top of the airway bill.
- Seal the package prior to collection.
- We will notify you by email when we have received your return / exchange.
There no additional courier charges to have an exchanged item sent out to you. We are only able to offer exchanges for different sizes in the same style and colour. Your exchanged item will only be sent out to you when we have received and processed the returned item.
Our Returns Policy remains exactly the same for items on sale.
Acceptance of returns or exchanges:
The product you wish to return or exchange must be in exactly the same condition the you received it in, that is new, unworn and unused with all the original packaging and garments attached.
Swimwear: Must be tried on over underwear and with the protective sticker inside the crotch intact. We will not accept swimwear returns without the protective sticker intact or if there any indication that they have been soiled.
Jewellery: We are unable to accept any returns or exchanges for pierced earrings.
Label will not accept any item on return or exchange with any indication that it was used or worn. If we are unable to accept the item we will notify the purchaser and return the item to them.
If you have any questions please do not hesitate to contact us on 021 434 5431 from Monday to Friday 09h00 to 19h00 or email at returns@shop-label.com
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